Remote Role:
Candidate must have Deep knowledge of Google CCAI, AWS Connect or Five9 data ecosystem
Candidate must have Deep knowledge of Genesys (InfoMart, UCS, GAAP, SpeechMiner, WFM, Routing, etc.) connectivity with Google.
Having knowledge on contact center migration to CCaaS and build data solution surrounding the migration
Define data strategy for migrating historical and real-time data to the cloud while ensuring minimal disruption to downstream systems.
Understand data models for Genesys (InfoMart, SpeechMiner) and develop mappings to cloud equivalents.
Collaborate with data architects to ensure reporting continuity and regulatory compliance.
Evaluate and recommend which data architecture that will minimize impact for downstream system during migration to CCaaS
Identify opportunities to enhance customer experience using AI-intent detection, virtual assistants, predictive routing, sentiment analysis, and more.
Collaborate with internal AI/ML teams to define data-driven automation use cases and implementation strategy.
Work closely with IT, customer service operations, business teams, and external CCaaS vendors
Participate in vendor evaluations and selection process for CCaaS and AI solutions
Participate in various business stakeholders interview to understand their contact center need and also on downstream application impact"
...Encino, CA Employment Type: Part Time: 3 days a week Agency: Cupid Home Health About Us: At Cupid Home Health we are dedicated to delivering compassionate, high-quality home health care that enhances the lives of our patients and their families. We believe...
...Contract Coordinator Req number: R6881 Employment type: Part time Worksite flexibility: Remote Who we are CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have...
WEC Business Services LLCWEC Energy Group is seeking a Data Analyst Intern starting May 2026. This position is located in Milwaukee, Wisconsin within the Operational Excellence and Innovation Task Force. This position offers flexibility for a hybrid work arrangement (remote...
...we have an ongoing need for Service Technicians and Certified Diesel Mechanics of varying experience to join our team. As a Diesel Mechanic,... ...school or a minimum of 4 years mechanical medium- or heavy-duty truck service experience in a shop setting or military installation...
...Healthcare Call Center Representative The Healthcare Call Center Representative assists healthcare providersincluding doctors, hospitals, and pharmacieswith prescription approvals for insured patients. The role starts with processing inbound faxes to verify prescription...