Job Description

Position Overview:

The Director of Field Human Resources is responsible for influencing our field teams' culture, engagement, and performance. This role acts as the bridge between our corporate people operations strategy and its implementation within our field locations. Please not this is a field based position based out of the Methuen, MA area.

About Cafua Management Company:

Cafua Management Company (CMC) is a dynamic and rapidly expanding organization, recognized as the US's largest privately owned Dunkin' Donuts franchisee. With over 200 locations across 7 states, CMC is dedicated to providing exceptional quality and service to our guests. As a family-oriented company, we prioritize a People First culture and offer a supportive and fast-paced work environment. We are committed to fostering employee diversity, inclusion, and equal opportunities.

Key Responsibilities:

Field Operations Support:

• Work with field leaders to understand and align with business objectives while identifying people-related priorities and challenges.

Strategy Development:

• Craft and implement HR strategies that support business goals, ensuring fairness and consistency across all field operations.

Talent Management:

• Partners with Talent Acquisition on field recruitment efforts, emphasizing diversity and inclusion while focusing on attracting and retaining quality talent.
• Promote training and development programs tailored for field employees.

Employee Relations:

• Serve as a guide for field leaders and managers on employee relations issues, ensuring equitable treatment of all employees.
• Foster proactive communication strategies to enhance employee involvement and address concerns uniformly.

Compliance & Best Practices:

• Ensure all HR practices within field operations comply with federal, state, and local regulations.
• Keep updated on HR best practices to ensure consistent and compliant internal policies.

Performance Management:

• Implement and oversee performance review processes for field operations, ensuring unbiased evaluations.
• Collaborate with field leaders to identify and nurture talent, ensuring a diverse talent pipeline.

Team Leadership:

• Guide, mentor, and develop the Field People Operations team, advocating for a culture of continuous learning and collaboration.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or related field. Advanced degrees or certifications are beneficial.
• 7+ years of experience in HR or People Operations with a focus on field or multi-location environments.
• Proficiency with HR regulations and employment laws.
• Strong communication and interpersonal skills.
• Ability to visit field locations as needed.

Competencies:

• Guest Focused Dealing With Ambiguity
• Business Savvy Innovation
• Communication Personal Awareness & Learning
• Interpersonal Relationships and Influence Project & Process Management
• Leading Vision and Purpose
• Problem Solving, Innovation and Decision Making
• Developing Direct Reports and Others
• Strategic Thinking
• Building Effective Teams
• Passion for Results
• Conflict Management

What We Offer:

• Competitive compensation.
• Comprehensive benefits package.
• Professional development and growth opportunities.
• A collaborative and inclusive company culture.

“With 200+ locations in 6 states, Cafua Management Company is one of the largest private Dunkin Donuts franchise in the US with a People First culture. You are applying to work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. If hired, Cafua Management Company will be your only employer”

If you'd like to learn more about our journey, please visit our website:

Cafua Management Company is an equal-opportunity employer and complies with all applicable federal, state, and local laws regarding nondiscrimination. We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other basis prohibited by applicable law.

If you believe you have been discriminated against or have concerns about the company's compliance with EEOC guidelines, please contact our Human Resources department at HR@Cafuamanagement.com.

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