Job Description

Make an Impact Where It Matters Most

At Intelliforce, we support missions where reliability, trust, and secure access are non-negotiable. As part of our Multi-Factor Authentication Help Desk team, you’ll play a direct role in protecting national security systems by ensuring users can securely access the networks they depend on every day. This role sits at the intersection of identity management, customer support, and operational security, and it’s a great entry point into high-side systems administration within a mission-focused environment. You’ll work alongside experienced technical teams while building foundational skills that align with Intelliforce’s core competencies in systems engineering, cybersecurity, and secure IT operations.

Schedule and Work Details

• Location: Government or Contractor facility in the Ft. Meade, MD area

• Schedule: 40 hours per week, normal day-shift hours

• Clearance: Active Top Secret Clearance with Full Scope Polygraph required

• Telework: Not available

Here’s What Your Day-to-Day Might Include

You’ll support the MFA Help Desk by issuing, maintaining, and tracking authentication tokens across multiple networks. Your work will focus on accuracy, accountability, and customer interaction, ensuring users receive timely support while maintaining strict security standards.

• Issue, collect, and manage RSA tokens across distribution sites

• Perform basic troubleshooting for MFA and token-related issues

• Gather and document technical details for escalation to higher-tier support

• Maintain accurate logs, metrics, and reports related to token distribution

• Interact directly with technical teams to communicate issues clearly and professionally

• Write and maintain standard operating procedures and technical documentation

• Contribute to internal knowledge articles and process documentation

Minimum Qualifications

• Clearance: Active Top Secret Clearance with Full Scope Polygraph required

• Citizenship: Must be a U.S. Citizen

• Three (3) years of relevant experience

Education and Experience

• Bachelor’s degree in a technical discipline from an accredited college or university

• Four (4) additional years of relevant experience may be substituted for a bachelor’s degree, for a total of seven (7) years of experience

Required Skills

• Experience working in a customer service-oriented technical environment

• Ability to triage issues independently and prioritize workload

• Strong organizational and time-management skills

• Ability to follow established processes and meet deadlines with minimal supervision

• Experience maintaining logs, metrics, or ticketing systems

• Familiarity with basic troubleshooting concepts in secure IT environments

Desired Skills

• Experience supporting Windows operating systems

• Understanding of computer security principles and access control

• Experience with scripting or automation tools

• Familiarity with documentation standards and SOP maintenance

Technology Environment

This role operates in a secure enterprise environment supporting MFA services across classified networks. Technologies and platforms include Windows operating systems, RSA authentication services, identity and access management workflows, ticketing and logging systems, internal metrics and reporting tools, and secure documentation repositories used to support operational and compliance requirements.

Compensation Range: $105,000.00 - $138,000.00 
*The salary range provided reflects an estimate based on current market trends and may be adjusted based on factors such as the candidate's experience, skills, and qualifications. The final offer will be tailored after a thorough evaluation of the candidate’s background and suitability for the role. Please note that this range is intended as a guideline and is subject to flexibility. 

Why Intelliforce? Because you matter—your work, your growth, and your well-being. 

At Intelliforce, we don’t just push the boundaries of technology—we partner with some of the most mission-driven teams in defense and beyond to solve challenges that truly matter. As a Systems Engineer here, you won’t just contribute to projects—you’ll help shape outcomes that make a real-world impact. 

We also know that great work starts with a great environment. That’s why we invest in you: 

 

• Ample PTO to rest and recharge—plus all federal holidays and your birthday off, just because. 

• Multiple medical plan options , including ones with zero deductible or premium for employees. 

• Generous 401(k) with immediate vesting—because your future matters now. 

• Exciting bonus opportunities , from profit sharing to quarterly awards and President’s Club recognition. 

• A culture of collaboration, connection, and fun, with regular team activities that go beyond the work. 

Ready to grow with purpose? 
At Intelliforce, your career will flourish in a place where innovation thrives and people come first. Join us—and let’s build something meaningful together. You can reach us at careers@intelliforce-itsg.com or schedule a call with our Director of Recruitment, just visit this link to view their calendar: .

Equal Opportunity Matters 
Intelliforce-IT Solutions Group, LLC is proud to be an Equal Opportunity/Affirmative Action Employer. U.S. Citizenship is required for most positions. 

Need accommodations during the application process? We’re happy to help. Reach out to us at Recruiting@intelliforce-itsg.com with your specific request. 

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