Job Description

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Indiana Department of Administration (IDOA):

IDOA centrally manages activities related to state purchasing, vehicle fleet, state travel, real estate leases, property disposition, and the Government Center Campus. We assist in reducing government costs while providing effective solutions and exceptional service to state agencies.

Salary Statement :

The salary for this position traditionally starts at $47,320.00, but may be commensurate with education or work experience.

A Day in the Life:

The essential functions of this role are as follows:

• Provide support to the Ombudsman Director.
• Draft correspondence and reports.
• Coordinate schedules, and relative activities.
• Make recommendations based on research and analysis.
• Serve as an intake officer such as opening new files, reviewing complaints, researching history, and required level of ombudsman intervention.
• Evaluate facts and interpret policies, procedures, and guidelines specific to the Ombudsman office.
• Maintain various databases kept by the Ombudsman office, develop enhancements to ensure greater consistency, efficiency, and efficacy.
• Create specialized reports and statistics from various databases.
• Manage the Ombudsman office filling and tracking systems.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

This position is exempt from overtime compensation for additional work hours which may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

What You'll Need for Success:

The ideal candidate in this role should minimally have either

• at least 5+ years of experience applying the below, outlined knowledge, skills, and abilities in a similar role.

Related certifications and coursework may be considered for education or experience.

• Advanced knowledge of pertinent laws, statues, regulations policies and guidelines governing the state agency.
• Experience working with diverse populations.
• Skill in conducting investigations, mediation, and dispute resolution, in the use of computer and applicable software, and in the use of interpersonal techniques.
• Ability to conduct initial intake interviews and investigations.
• Ability to analyze and prepare documents, reports, and correspondence.
• Ability to maintain cooperative work relationships.
• Ability to interpret and explain complex statues, regulations, policies, and guidelines.
• Ability to prioritize and manage competing deadlines and statutory requirements.
• Excellent verbal and written communication skills.
• Exceptional problem solving and critical thinking skills.
• Able to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
  • Up to 15 hours of paid community service leave
• Combined 180 hours of paid vacation, personal, and sick leave time off
• 12 paid holidays, 14 on election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parking for most positions
• Free LinkedIn Learning access

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.

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