Job Description

We’re searching for an Operations Manager who’s equal parts strategist and doer. Someone who thrives on creating systems, managing projects, and keeping the business running like a well-oiled machine. This is a full-time, salaried W2 position with flexible hours and hybrid work (primarily remote, occasional in-person for events and meetings). You’ll be the person who ensures no detail falls through the cracks—owning everything from marketing coordination to system development to client event execution. Position Details • Location: St. Louis, MO (Hybrid – Remote with local involvement) • Schedule: Full-time, flexible schedule (approx. 40 hours/week) • Compensation: $50,000–$65,500 annually + performance bonuses • Employment Type: W2 Employee • Growth Potential: Possible advancement to Director of Operations within 2–3 years Responsibilities: • Operational Systems Management: Develop, document, and maintain workflows, checklists, and systems using Asana, CTE, and Google Drive to ensure smooth operations. • Marketing & Brand Coordination: Manage content calendars, Flodesk emails, Canva materials, and social media campaigns that align with Top Key’s brand and client care standards. • Client Experience Oversight: Ensure a seamless client journey from listing through closing, including communication systems, gratitude touchpoints, and post-closing follow-up. • Event Planning & Execution: Coordinate quarterly and annual client events, including vendor management, logistics, promotion, and follow-up. • Data & Reporting: Track KPIs, transaction metrics, and marketing performance; maintain reporting dashboards and business trackers. • Leadership & Project Support: Translate Kat’s strategic ideas into executable plans, holding projects and priorities accountable through structured updates and reports. • Innovation & Growth Support: Contribute to business development projects (Hello Culture and coaching ventures), providing backend organization, marketing assistance, and operational structure. Qualifications: • 3+ years of experience in business operations, real estate coordination, or marketing management. • Proven organizational and project management skills; strong attention to detail. • Proficiency with Canva, Asana, Flodesk, CRM systems, and Google Workspace. • Excellent written and verbal communication skills. • Strong emotional intelligence and the ability to build trust and rapport quickly. • Creative problem-solver who can anticipate needs and work autonomously. • Calm and professional under pressure; thrives in a dynamic environment. • Passion for people, systems, and continuous improvement. About Company: At Top Key Properties, we believe your home should support your life, not work against it. We’re a St. Louis–based real estate group built on a foundation of strategy, empathy, and systems that simplify complex transitions for our clients. We serve families who are ready to move into their next chapter and want the process to feel calm, clear, and personal. Every step of our business is grounded in authenticity, collaboration, and community impact. Led by Kat Johnson, a relationship-driven Realtor known for her heart-centered leadership, Top Key Properties is growing—and we’re looking for the right person to grow with us. Our next Operations Manager will be a key partner in creating structure, driving efficiency, and helping us serve with excellence across every area of our business.

Job Tags

Full time, Local area, Remote work, Flexible hours,

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