Job Description

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.

Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. 

We are looking for a versatile and detail-oriented Business Analyst to support the implementation of ServiceNow’s Hardware Asset Management (HAM) and Software Asset Management (SAM) modules. This position will drive requirements gathering, including drafting user stories, facilitating user story refinement sessions, and backlog grooming. In addition, this role will support testing, and Agile delivery for a federal client, while working closely with the Project Manager, Developers, and client stakeholders. 

Location: Remote within United States 

Duration: This position is expected to last through Sept 2026 with a strong likelihood of extension.

Key Responsibilities: 

• Conduct requirements gathering sessions- drafting and editing user stories, acceptance criteria, and process workflows, related to HAM/SAM. 

• Lead backlog grooming sessions, partnering with the Product Owner and technical team to maintain a prioritized, ready-for-development backlog. 

• Facilitate and support testing activities for HAM/SAM, working closely with internal teams and client stakeholders to draft test cases, coordinate test execution, validate results, and guide users through UAT. 

• Support UAT coordination and end-user documentation in coordination with QA/test team. 

• Own the HAM/SAM story backlog and ensure alignment with technical feasibility and platform best practices. 

• Collaborate directly with client stakeholders to refine and prioritize features. 

• Identify gaps, risks, and impacts related to user stories, workflows, processes, and system changes. 

• Ensure all user stories meet Definition of Ready (DoR) and completed work meet Definition of Done (DoD). 

• Serve as a key communication link between developers and business/technical stakeholders. 

• Effectively lead and operationalize meetings to deliver a consensus on the desired outcomes. Drive consistency and quality across deliverables by applying Agile best practices and continuous improvement principles. 

• Collaborate with a diverse group of internal and external stakeholders, with the ability to effectively communicate with all audiences. 

Requirements

• Must be US Citizen or Green Card Holder. 

• Must be able to obtain a Public Trust clearance. 

• Bachelor’s degree in computer science, business management, information systems, engineering or related field (8 years of additional relevant experience may be substituted for education). 

• 8+ Years of experience as a Business Analyst with ServiceNow. 

• Hands-on experience with ServiceNow HAM and/or SAM modules. 

• Familiarity with asset lifecycle processes, license models, and IT asset governance. 

• Strong understanding of Agile and hybrid frameworks as well as backlog management tools (e.g., Jira, ServiceNow Agile). Proficiency in user story writing, backlog management, and UAT processes. 

• Excellent facilitation, documentation, and communication skills. 

• Experience working in supporting a federal agency via government contract.

Clearance requirement:

• US Citizen or Green card holder
• Willing and able to get a Public Trust Suitability clearance
• Must meet updated ID requirements:  Bring required documents | GSA
• If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully. 

Nice to Have: 

• Certified ScrumMaster (CSM), PMI-ACP, or equivalent Agile certification. 

• ServiceNow BA or HAM/SAM certifications. 

• Experience with the ServiceNow Test Management and Automated Test Framework (ATF) for building, maintaining, and executing automated regression tests 

• Experience working with ServiceNow Discovery, Flexera, or related asset/license tools. 

• Experience creating process maps and functional documentation using tools like Lucidchart, Miro, or Visio. 

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.” Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance.

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us .

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